GENERAL TERMS AND CONDITIONS

Ticket Plus is an aggregator for online bus ticketing inventory. Ticket Plus enables travelers to book bus tickets online from the comfort of their home or office by providing them with a choice of bus operators, departure times, and prices. Ticket Plus does not own or operate any bus services on its own.

The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to unavoidable reasons such as traffic congestion, weather conditions, or other external factors. However, the bus will not depart earlier than the time mentioned on the ticket. Passengers are advised to contact the bus operator directly for real-time updates regarding their journey.

1. Passenger Requirements

Passengers must present the following at the time of boarding:

1.1. SMS or Email confirmation of the ticket.
1.2. Some bus operators may not accept electronic ticket formats. Ticket Plus provides details of such operators while booking. In such cases, passengers must carry a printed copy of their ticket.
1.3. Proof of Identity (Voter ID, National ID, Driving License, Passport, or Work ID).

Passengers should arrive at the designated boarding points at least 30 minutes prior to the scheduled departure time.

2. Complaints and Grievances

Any complaints or grievances regarding the service must be reported within seven (7) days from the date of travel.

3. Booking Confirmation

A booking is considered confirmed if the confirmation page is displayed to the customer, even if the SMS/Email confirmation fails to deliver. If a ticket confirmation/cancellation SMS or Email is not received, customers can contact support to have it resent. SMS or Email delivery failures may occur due to network issues beyond Ticket Plus’s control.

4. Payment Gateway & Service Charges

Ticket Plus does not charge additional payment gateway fees or service charges unless explicitly stated during the booking process.

TICKET PLUS RESPONSIBILITIES

• Issuing valid bus tickets through partner operators.
• Sending SMS and Email confirmations for ticket bookings and cancellations.
• Providing customer support via phone or email for booking, cancellation, and refund-related queries.

TICKET PLUS IS NOT RESPONSIBLE FOR:

• Any incorrect information provided by the customer during booking.
• Bus delays, breakdowns, service cancellations, or accidents.
• Misconduct by bus operator staff or fellow passengers.
• Loss or damage to baggage.
• Customer arriving late at the boarding point.
• Customer’s phone being unreachable or failure of the operator to contact the customer at the boarding point.
• Customer waiting at the wrong boarding point.
• Operator manually changing seat numbers.
• Operator changing the boarding point for any reason.
• Operator denying the boarding of pets.
• Booking errors made by agents; customers must contact the agent directly for resolution.
• Non-provision of in-bus amenities as listed during booking.
• Bus operator changing the type of bus.
• Any changes in fares set by the bus operators, as Ticket Plus does not control ticket pricing.

5. Luggage Policy

Luggage policies vary among bus operators. Most operators allow 15-20 kg of luggage per passenger (bags, suitcases). The bus operator has sole discretion regarding additional luggage, such as carton boxes, fragile items, or hazardous materials. Ticket Plus is not responsible if a passenger is denied boarding due to non-compliance with the luggage policy. Passengers should contact the bus operator directly for clarification regarding extra luggage.

By using Ticket Plus services, passengers agree to abide by the above terms and conditions.